Before you contact IT about coming to troubleshoot a printer in your classroom or office, please make sure you have taken the following steps first.
Is the printer turned on?
First, make sure that the printer is on. When a printer is on, it should have some light or LED(usually green) indicating it's receiving power.
Are the cables connected properly?
Your printer should have two cables connected to it: the power cable and the data cable. Make sure the power and data cables (parallel cable or USB cable) are connected to both the printer and computer.
Are you getting a printer error (orange or blinking light)?
After your printer has completed its initial startup, you should see a solid colored light. If the indicator is blinking or is orange, often this is an indication of a printer error, like a paper jam or an issue with the ink or toner cartridge. As there are not standards for all printers, if you see a blinking light, visit the manufacturer's site or review the printer manual for specific error details.
Is there a paper or paper jam?
Without paper, your printer will not be able to print. Make sure you have paper loaded into the printer paper cartridge or tray. Next, verify that no printer paper is jammed or partially fed into the printer. If you suspect paper is stuck somewhere it shouldn't be, refer to our help page for paper jams.
Inkjet printer ink related issues
Often when you're encountering an ink related issue, your printer status indicator light (mentioned above) should be flashing. If this is not occurring, you may want to skip to the next section. However, if you've recently inserted a new ink cartridge, you may want to try the below suggestions.
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